IIJ GIO US Service Terms and Conditions
This Agreement (this “Agreement”) is between IIJ America Inc. (“IIJ America”), and the party placing the order for the Services (defined below) or on whose behalf such order is placed by its authorized representative (“Customer”). This Agreement shall become effective upon Customer’s acceptance of the terms hereof pursuant to its instructions set forth in on-line Services ordering process (the “Effective date”).
Subject to the terms of this Agreement and contingent to Customer’s satisfaction of IIJ America’s credit approval requirement, IIJ America will provide IIJ GIO US Service and related optional services (“Services”) as specified in the on-line service order (“Order”) for the fees stated in such Order.
The initial service term of the Agreement shall begin on the date that IIJ America generates an e-mail message to Customer announcing the activation of the Customer's account (the "Service Commencement Date") and shall continue for the number of months as specified in the Order (the "Initial Term"). Upon expiration of the Initial Term, this Agreement shall automatically renew for a successive renewal term of the same length as the Initial Term (each a "Renewal Term") unless Customer provides to IIJ America notice of non-renewal or change of the Term at least seven (7) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the "Term."
3. Fees and Payment：
All fees must be paid in United States Dollars via credit card (American Express, Visa, or MasterCard). IIJA may, at its sole discretion, accept alternate forms of payment. Payment is due for the Initial Term of the Service (as specified on the Order) when Customer places the Order and payment is due for each Renewal Term of the Services on the date indicated in a credit requirement (each, the “Due Date”). Amounts unpaid after the applicable Due Date shall accrue interest equal to 1.5% (or the maximum legal rate, if less) of the unpaid balance per month. IIJ America reserves the right to suspend or terminate Services to any account in payment default, which suspension or termination (irrespective of its cause) shall not relieve Customer of its obligation to pay the fees for the Services. All fees, charges or other prices set forth in this Agreement are exclusive of applicable federal, state and local taxes, surcharges, assessments and other governmental charges and fees now in force or enacted in the future, all of which shall be paid in full by Customer.
All sales for Cloud service are final and non-refundable.
5. International Customer：
“International Customers” shall mean Customers residing in or accessing the Services from outside of the United States. Some of the Services may not be available to International Customers, and IIJA reserves the right to alter, amend, or discontinue the provision of some or all of the Services to International Customers in a particular market at any time in IIJA’s sole discretion.
6. Acceptable Use Policy:
Customer shall at all times comply with the Acceptable Use Policy specified at URL(http://us.iijgio.com/en/aup.html). In the event Customer violates the Acceptable Use Policy, IIJ America shall have the right to immediately suspend the Service. IIJ America will provide notice and opportunity to cure, if and to the extent IIJ America deems practicable, depending on the nature of the violation of Customer. IIJ America, in its reasonable discretion, may re-enable the Service upon satisfaction that all violations have ceased and with adequate assurance that such violations will not occur in the future. IIJ America may update or revise the Acceptable Use Policy at any time, which updates or revision shall be effective upon their posting at such website. Customer hereby agrees to be bound by and ensures that all of Customer’s users comply with the Acceptable Use Policy.
7. Customer Information：
Customer represents and warrants to IIJ America that the information he, she or it has provided and will provide to IIJ America for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to IIJ America that he or she is at least eighteen (18) years of age (twenty one in places where eighteen years is not the age of majority). Customer shall designate an e-mail address as the contact for notices from IIJ America in the Order (“Customer’s Contact”).
Customer acknowledges that IIJA cannot provide technical support for any software and /or script that the Customer installs. Except with respect to the use or configuration of Plesk, IIJA does not provide support or other technical assistance for the administration of Cloud Service or otherwise related to the services. IIJA supplies technical support for Cloud Infrastructure issues only.
9. Security Responsibilities：
Customer is solely responsible for any breaches of security affecting servers under Customer control. If Customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the Customer is solely responsible for the cost to rectify any damage done to Customer's server and any other requirement affected by the security breach. The labor used to rectify any such damage is categorized as emergency security breach recovery and is currently charged at $250 USD per hour.
If a blacklisting occurs while IP address(s) is(are) under a customer’s control, IIJ America will charge Customer the cost of $250 USD per hour for cleaning up the IP space and dealing with complaints.
10. Password Protection：
Customer is responsible for protecting Customer's password of the Service (“Password”) and for any authorized or unauthorized use made of Password. Customer will not use or permit anyone to use IIJ America services to guess Password or to access other systems or networks without authorization.
11. Copyright Infringement：
IIJ America network may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights. Customer may not distribute, publish or otherwise reproduce in any manner any music, art, software, material or other work infringing.
12. Resource Usage：
Customer may not initiate the following (below). If Customer does any of the followings, IIJ America may terminate the services with no refund. Depending on the situation there will/won't be warnings sent.
a) Use of any kind of distributed computing software, including but not limited to SETI@home, Node Zero and Folding@home
b) Run any software that interfaces with an IRC (Internet Relay Chat) network.
c) Run any file sharing, bit torrent or other P2P network services, client or server software.
d) Run any gaming servers such as counter-strike, half-life, battlefield 1492, etc
13. Bandwidth Usage：
IIJ America reserves the right to monitor Customer's bandwidth and/or disk usage and to utilize technology to limit such usage to ordered amounts and/or to charge Customer for any excessive usage. IIJ America further reserves the right to suspend access to Customer's website, script or other application in the event IIJ America reasonably believes that such website, script or other application is the cause of interruptions in IIJ America's ability to provide services to other customers, which suspension or termination shall not relieve Customer of its obligation to pay the fees for the services. In the event of any such suspension, IIJ America will notify Customer as soon as practicable so that Customer may take remedial action in order to regain access to its website, script or other application. Customer acknowledges and agrees that in an effort to control spam (i) IIJ America may utilize certain technologies to block incoming and outgoing email which IIJ America determines, in its sole discretion, may be spam, (ii) IIJ America servers will not accept connections from unsecured systems (including, without limitation, open relays, open proxies, open routers or any other system that has been determined to be available for unauthorized use), (iii) IIJ America may, in its sole discretion, reject connections from systems that use dynamically assigned or residential IP addresses, and (iv) IIJ America may, in its sole discretion, reject connections from any IP address that does not have reverse DNS (a PTR record).
14-1 General: All information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of Customer from whom such Content originated. This means that Customer, and not IIJ America, is entirely responsible for all Content that Customer upload, post, email, transmit or otherwise make available via the Services. IIJ America does not control, or have any knowledge of, the content of any communication(s) spread by the use of IIJ America Services. The content of the communication is entirely the responsibility of the person from whom such content originated. Customer will be liable for any and all liability that may arise out of the content transmitted through IIJ America network by using IIJ America services. Under no circumstances will IIJ America be liable in any way for any Content posted, transmitted or otherwise made available via services.
14-2 Adult Content: Because IIJ America cannot monitor websites to ensure children do not view such content, Customer agrees that Customer will not distribute, promote, or sell adult content to include photographs, explicit sex illustrations, explicit sex anime, or live web videos containing explicit sexual acts, through Customer’s website or by email. Customer further agrees not to include links to websites offering such material from Customer’s website. Linking to pornographic websites is prohibited. This includes sites that may infer explicit sexual content, contain nudity or links to adult pornography content elsewhere. IIJ America will be the sole arbiter in determining violations of this provision. If Customer is found to be violating this clause, IIJ America reserves the right to terminate Customer’s account without notice or refund.
IIJ America may, in its sole discretion, provide Customer with software of IIJ America or third parties in combination with services (the “Software”). In the case that Customer uses the Software, Customer shall comply with the additional applicable restrictions and other terms and conditions separately designated by IIJ America.
GlobalSign SSL Certificate:
a) Domain SSL Certificate
b) Organization SSL Certificates
c) Extended SSL Certificates
End User License Agreements: http://www.vmware.com/download/eula/
End-User License Agreement: http://www.parallels.com/about/eula/
Customer agrees to indemnify and hold harmless IIJ America, IIJ America 's affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer's services in violation of applicable law or the Acceptable Use Policy by Customer or any person using Customer's log on information, regardless of whether such person has been authorized to use the services by Customer.
17. No Warranty：
IIJ America exercises no control whatsoever over the content of information provided through its Services. IIJ America is not responsible for the accuracy or quality of such information. IIJ AMERICA MAKES NO WARRANTY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS, FITNESS FOR ANY PURPOSE, TITLE OR NON-INFRINGEMENT OF ANY SERVICE PROVIDED HEREUNDER OR DESCRIBED HEREIN, OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES BY IIJ AMERICA ARE HEREBY EXCLUDED AND DISCLAIMED. Customer understands and assumes the risk that any transmissions using the Services may be interrupted, intercepted, distorted, or destroyed. IIJ America does not guarantee continuous, uninterrupted or virus-free Services, and makes no guarantee of privacy or security for any communications or transactions made using the Services. Customer shall be responsible for backing up any data, including but not limited to advertisements, documents, e-mails, images, movies, web pages, or other content, related to Customer use of the services and stored on or transmitted by IIJ America's equipment (“Data”), on Customer’s own computer. IIJ America does not warrant or otherwise guarantee that it will back up Customer’s Data or that Data which has been backed up can be retrieved, and will not be responsible for any archiving or backup of Data. If any of Data is damaged, deleted, lost or corrupted in any way, or becomes otherwise unavailable due to termination or suspension of Customer account pursuant to this Agreement, IIJ America will have no obligation or liability to Customer.
18. Limitation, Interruption and Suspension of Services：
IIJ America may limit the use of the Services for any reason, including, but not limited to, giving priority to transmissions concerning disasters, rescue, restoring electricity supply, maintaining public order, other emergencies, or other transmissions to which IIJ America is required to give priority under applicable law. Further, IIJ America may interrupt or suspend any Services in order to maintain, protect, or expand IIJ America’s telecommunications facilities, or those of any of its third-party suppliers. IIJ America may also interrupt or suspend any Services when such interruption or suspension is unavoidable due to any occurrence of force majeure, as described below. When IIJ America limits the use of, or interrupts or suspends any, Services, IIJ America will notify Customer of the limitation, interruption or suspension in advance if reasonably possible. Such notice shall contain the reasons for and the estimated period of such limitation, interruption or suspension. IIJ America shall not be required to provide advance notice for interruptions required for emergencies or due to force majeure.
19. Limitation of Liability：
IN NO EVENT SHALL IIJ AMERICA BE LIABLE TO CUSTOMER OR ANY OTHER THIRD PARTY FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF IIJ AMERICA HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF IIJ AMERICA AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT IN EXCESS OF THE AGGREGATE AMOUNT IIJ AMERICA HAS PRIOR TO SUCH TIME COLLECTED FROM CUSTOMER WITH RESPECT TO SERVICES DELIVERED HEREUNDER.
The Agreement may be terminated by IIJ America prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon five (5) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the Acceptable Use Policy, and fails to cure the violation within thirty (30) days of a written notice from IIJ America describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer's Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 6 (Customer Information) of this Agreement. Either party may terminate this agreement upon five (5) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
During the course of this Agreement Customer may gain access to certain confidential, proprietary and trade secret business or technical information belonging to IIJ America in connection with IIJ America's performance of the Services ("Confidential Information"). Customer agrees to preserve the confidentiality of all Confidential Information that is provided in connection with the Agreement, and shall not, without the prior written consent of IIJ America, disclose or make available to any person, or use for its own or any other person's benefit, other than as necessary in performance of Customer’s obligations under this Agreement, any Confidential Information of IIJ America. IIJ America retains all right and title to such Confidential Information.
All notices from IIJ America shall be deemed received by Customer when sent by IIJ America to Customer’s Contact.
23. Force Majeure：
IIJ America shall not be liable for any failure of performance hereunder due to causes beyond its reasonable control including, but not limited to: acts of God, fire, explosion, vandalism, cable cut, flood, storm, or other similar catastrophe; any law, order, regulation, direction, action or request of the United States government or of any other government, including state and local governments having jurisdiction over either of the parties, or of any department, agency, commission, court, bureau, corporation or other instrumentality of any one or more of the said governments, or of any civil or military authority; national emergencies; insurrections; riots; wars; or strikes, lock outs, work stoppages, or any other causes, circumstances, or contingencies, whether of a similar or dissimilar nature to the foregoing, beyond IIJ America’s control, which prevent or hinder the provision of the Services.
24. Governing Law：
This Agreement shall be construed and enforced in accordance with, and the validity and performance hereof, shall be governed by the laws of the State of New York without regard to its principles of choice of law.
25. Binding Arbitration：
Any controversy or claim arising out of or relating to this Agreement, or a breach of this Agreement, shall be finally settled by arbitration in New York City and shall be resolved under the laws of the State of New York. The arbitration shall be conducted before a single arbitrator in accordance with the commercial rules and practices of the American Arbitration Association then in effect. The arbitrator shall have the power to order specific performance if requested. Any award, order, or judgment pursuant to such arbitration shall be deemed final and binding and may be enforced in any court of competent jurisdiction. The parties agree that the arbitrator shall have no power or authority to make awards or issue orders of any kind except as expressly permitted by this Agreement, and in no event shall the arbitrator have the authority to make any award that provides for punitive or exemplary damages. All such arbitration proceedings shall be conducted on a confidential basis. The arbitrator may, as part of the arbitration award, permit the substantially prevailing party to recover all or part of its attorney’s fees and other out-of-pocket costs incurred in connection with such arbitration. Customer may, at its option, continue to accept what it considers to be below-standard Services and pay the charges relating thereto during the pendency of such arbitration, without prejudice thereto.
Customer acknowledges and agrees that IIJ America retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. In no event shall Customer use IIJ America's name or trade mark without IIJ America's prior written consent. This Agreement may be amended at any time and from time to time by IIJ America and any such amendment shall be automatically effective as to all customers when adopted by IIJ America and published at URL(http://us.iijgio.com/en/terms.html). A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement. A party's waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. Customer may not transfer the Agreement without IIJ America s prior written consent. IIJ America’s approval for assignment is contingent on the assignee meeting IIJ America’s credit approval criteria. IIJ America may assign the Agreement in whole or in part. This Agreement together with the Order and the Acceptable Use Policy constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.
27. TERMS AND CONDITIONS REGARDING USE OF MICROSOFTR SOFTWARE:
The provisions in this section concern Customer’s use of Microsoft software, which includes computer software provided to Customer by IIJ America as described below, and may include associated media, printed materials, and "online" or electronic documentation (individually and collectively "SOFTWARE PRODUCTS"). IIJ America does not own the SOFTWARE PRODUCTS and the use thereof is subject to certain rights and limitations of which IIJ America needs to inform Customer. Customer’s right to use the SOFTWARE PRODUCTS is subject to Customer’s agreement with IIJ America, and to Customer’s understanding of, compliance with and consent to the following terms and conditions, which IIJ America does not have authority to vary, alter or amend.
"Client Software" means software that allows a Device to access or utilize the services or functionality provided by the Server Software.
"Device" means each of a computer, workstation, terminal, handheld PC, pager, telephone, personal digital assistant, "smart phone," or other electronic device.
"Server Software" means software that provides services or functionality on a computer acting as a server.
"Redistribution Software" means the software described in Paragraph d. ("Use of Redistribution Software") below.
b.OWNERSHIP OF SOFTWARE PRODUCTS.
The SOFTWARE PRODUCTS are licensed to IIJ America AND ITS THIRD PARTY VENDOR or an IIJ America AND ITS THIRD PARTY VENDOR affiliate, from an affiliate of the Microsoft Corporation ("Microsoft"). All title and intellectual property rights in and to the SOFTWARE PRODUCTS (and the constituent elements thereof, including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the SOFTWARE PRODUCTS) are owned by Microsoft or its suppliers. The SOFTWARE PRODUCTS are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Customer’s possession, access, or use of the SOFTWARE PRODUCTS does not transfer any ownership of the SOFTWARE PRODUCTS or any intellectual property rights to Customer.
c.USE OF CLIENT SOFTWARE.
Customer may use the Client Software installed on Customer’s Devices by IIJ America AND ITS THIRD PARTY VENDOR only in accordance with the instructions, and only in connection with the services, provided to Customer by IIJ America AND ITS THIRD PARTY VENDOR.
d.USE OF REDISTRIBUTION SOFTWARE.
In connection with the services provided to Customer by IIJ America AND ITS THIRD PARTY VENDOR, Customer may have access to certain "sample," "redistributable" and/or software development ("SDK") software code and tools (individually and collectively "Redistribution Software"). CUSTOMER MAY NOT USE, MODIFY, COPY, AND/OR DISTRIBUTE ANY REDISTRIBUTION SOFTWARE UNLESS CUSTOMER EXPRESSLY AGREE TO AND COMPLY WITH CERTAIN ADDITIONAL TERMS CONTAINED IN THE SERVICES PROVIDER USE RIGHTS ("SPUR") APPLICABLE TO IIJ America AND ITS THIRD PARTY VENDOR, WHICH TERMS MUST BE PROVIDED TO CUSTOMER BY IIJ America AND ITS THIRD PARTY VENDOR. Microsoft does not permit Customer to use any Redistribution Software unless Customer expressly agree to and comply with such additional terms, as provided to Customer by IIJ America AND ITS THIRD PARTY VENDOR.
Customer may not make any copies of the SOFTWARE PRODUCTS; provided, however, that Customer may (a) make one (1) copy of Client Software on Customer’s Device as expressly authorized by IIJ America AND ITS THIRD PARTY VENDOR; and (b) Customer may make copies of certain Redistribution Software in accordance with Paragraph d. (Use of Redistribution Software). Customer must erase or destroy all such Client Software and/or Redistribution Software upon termination or cancellation of Customer’s agreement with IIJ America AND ITS THIRD PARTY VENDOR, upon notice from IIJ America AND ITS THIRD PARTY VENDOR or upon transfer of Customer’s Device to another person or entity, whichever first occurs. Customer may not copy any printed materials accompanying the SOFTWARE PRODUCTS.
f.LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION AND DISASSEMBLY.
Customer may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCTS, except and only to the extent that applicable law, notwithstanding this limitation expressly permits such activity.
Customer may not rent, lease, lend, pledge, or directly or indirectly transfer or distribute the SOFTWARE PRODUCTS to any third party, and Customer may not permit any third party to have access to and/or use the functionality of the SOFTWARE PRODUCTS.
Without prejudice to any other rights, IIJ America AND ITS THIRD PARTY VENDOR may terminate Customer’s rights to use the SOFTWARE PRODUCTS if Customer fails to comply with these Terms and Conditions. In the event of termination or cancellation, Customer must stop using and/or accessing the SOFTWARE PRODUCTS, and destroy all copies of the SOFTWARE PRODUCTS and all of its component parts.
i.NO WARRANTIES, LIABILITIES OR REMEDIES BY MICROSOFT. ANY WARRANTIES, LIABILITY FOR DAMAGES AND REMEDIES, IF ANY, ARE PROVIDED SOLELY BY IIJ America AND ITS THIRD PARTY VENDOR AND NOT BY MICROSOFT OR ITS AFFILIATES OR SUBSIDIARIES.
Any product support for the SOFTWARE PRODUCTS is provided to Customer by IIJ America AND ITS THIRD PARTY VENDOR and is not provided by Microsoft or its affiliates or subsidiaries.
k.NOT FAULT TOLERANT. THE SOFTWARE PRODUCTS MAY CONTAIN TECHNOLOGY THAT IS NOT FAULT TOLERANT AND IS NOT DESIGNED, MANUFACTURED, OR INTENDED FOR USE IN ENVIRONMENTS OR APPLICATIONS IN WHICH THE FAILURE OF THE SOFTWARE PRODUCTS COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL, PROPERTY OR ENVIRONMENTAL DAMAGE.
The SOFTWARE PRODUCTS are of U.S. origin for purposes of U.S. export control laws. Customer agrees to comply with all applicable international and national laws that apply to the SOFTWARE PRODUCTS, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information, see http://www.microsoft.com/exporting/.
m.LIABILITY FOR BREACH.
In addition to any liability Customer may have to IIJ America AND ITS THIRD PARTY VENDOR, Customer agrees that Customer will also be legally responsible directly to Microsoft for any breach of these terms and conditions.
Provisioning 4: Modified on Sep 1, 2009
Provisioning 9: Modified on Feb 1, 2011
Provisioning 14: Modified on Feb 1, 2011
Provisioning 15: Modified on Mar 1, 2011
Provisioning 27: Added on Mar 1, 2011
Provisioning 1: Modified on Dec 20, 2011
Provisioning 4: Modified on Dec 20, 2011
Provisioning 4: Deleted section 4.2 on Dec 20, 2011
Provisioning 8: Modified on Dec 20, 2011
Provisioning 12: Modified and partially deleted on Dec 20, 2011